{"company":{"legalName":"Support Stack Systems BBLLC","shortName":"Support Stack Systems","alias":"SSS","entityType":"Benefit Limited Liability Company","jurisdiction":"Vermont, USA","founded":"2025-10-12","founderName":"Sadiqa \"Sadie\" Thornton","tagline":"Technology Solutions for Growing Businesses","elevatorPitch":"Support Stack Systems builds the IT foundation, security, and AI automation growing businesses need — starting with a $200 StackAudit diagnostic.","mission":"Give small and mid-sized businesses the same caliber of IT, security, and AI operations that enterprises take for granted — delivered as a foundation-first engagement, not a one-off experiment.","description":"Support Stack Systems is a Vermont-based technology firm that audits, stabilizes, secures, and automates the operations of growing businesses. Our engagements start with a StackAudit diagnostic and progress into managed IT, security and compliance, AI automation, or private infrastructure — using systems we've already built and proven.","address":{"street":"145 Pine Haven Shores Road, Suite A5014","city":"Shelburne","region":"Vermont","regionCode":"VT","postalCode":"05482","country":"USA","countryCode":"US"},"contact":{"general":"hello@supportstacksystems.com","privacy":"privacy@supportstacksystems.com","security":"security@supportstacksystems.com","legal":"legal@supportstacksystems.com","phone":"+1-802-266-0866","phoneDisplay":"(802) 266-0866"},"urls":{"canonical":"https://www.supportstacksystems.com","app":"https://stackaudit.supportstacksystems.com","archive":"https://archive.supportstacksystems.com","privacy":"https://www.supportstacksystems.com/privacy","terms":"https://www.supportstacksystems.com/terms","subprocessors":"https://www.supportstacksystems.com/subprocessors","cookies":"https://www.supportstacksystems.com/cookies","security":"https://www.supportstacksystems.com/security","status":"https://www.supportstacksystems.com/status"},"logo":{"default":"/logo.png","png1024":"/logo-1024.png","png512":"/logo-512.png","favicon":"/favicon.ico"},"sameAs":["https://www.linkedin.com/company/support-stack-systems","https://github.com/ladyblueumd","https://x.com/supportstacks"]},"founder":{"fullName":"Sadiqa Thornton","preferredName":"Sadie","displayName":"Sadiqa \"Sadie\" Thornton","role":"Founder","location":"Vermont, USA","bio":"Sadie Thornton is the founder of Support Stack Systems BBLLC. She brings years of hands-on IT field experience across enterprise banking, luxury retail, manufacturing, healthcare, and professional services — with more than 1,000 completed work orders. She previously operated as \"Sadie the Tech Lady\" before founding Support Stack Systems to deliver a foundation-first approach to small and mid-market technology engagements.","shortBio":"Founder of Support Stack Systems. 1,000+ work orders across banking, retail, manufacturing, healthcare, and legal. Building the IT foundation SMBs actually need.","trackRecord":{"workOrdersCompleted":1000,"enterpriseClients":200,"mspPartnerships":150,"sectors":["Enterprise banking","Luxury retail","Manufacturing","Insurance","Healthcare","Legal","Professional services"]},"sameAs":["https://www.linkedin.com/company/support-stack-systems","https://github.com/ladyblueumd"]},"product":{"name":"StackAudit","url":"https://stackaudit.supportstacksystems.com","category":"BusinessApplication","operatingSystem":"Web","summary":"StackAudit is a diagnostic audit that shows a business where its IT, security, and operations gaps are — then recommends what to fix, what it costs, and who should do it.","features":["Environment inventory (software, hardware, licenses)","Role-by-role capacity and payroll review","Readiness scoring across IT, security, and automation","Priority gap list with recommended fixes","Solution block picker with component detail","Auto-populated cost model","Systems blueprint + downloadable PDF report","Plaid-powered subscription detection (opt-in)"]},"pricing":[{"id":"stackaudit-audit","name":"StackAudit (Full IT Audit)","priceUsd":200,"billing":"one-time","description":"Complete self-service IT audit: environment inventory, capacity review, solution blocks, cost model, systems blueprint, and PDF report. Includes an optional discovery call.","url":"https://stackaudit.supportstacksystems.com"}],"integrations":[{"name":"Plaid","category":"financial","purpose":"Detects recurring software subscription charges from connected bank accounts.","status":"available"},{"name":"QuickBooks Online","category":"financial","purpose":"Vendor bills and expense categorization.","status":"coming-soon"},{"name":"Microsoft 365 / Entra ID","category":"identity","purpose":"User count, license SKUs, MFA coverage, device posture.","status":"coming-soon"},{"name":"Google Workspace","category":"identity","purpose":"Users, groups, installed apps.","status":"coming-soon"},{"name":"Gusto","category":"payroll","purpose":"Real payroll in place of manual role entry.","status":"coming-soon"},{"name":"Stripe","category":"financial","purpose":"Read-only income-side signal for businesses selling via Stripe.","status":"coming-soon"}],"compliance":{"postureSummary":"StackAudit is built to a SOC 2-aligned baseline. All customer data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Plaid access tokens receive an additional application-layer AES-256-GCM wrap. MFA is enforced on all administrative accounts.","policies":[{"name":"Privacy Policy","url":"https://www.supportstacksystems.com/privacy"},{"name":"Terms of Service","url":"https://www.supportstacksystems.com/terms"},{"name":"Sub-Processors","url":"https://www.supportstacksystems.com/subprocessors"},{"name":"Cookie Policy","url":"https://www.supportstacksystems.com/cookies"},{"name":"Security Contact","url":"https://www.supportstacksystems.com/.well-known/security.txt"}],"subProcessors":[{"name":"Auth0 (Okta)","purpose":"Identity","jurisdiction":"USA","attestation":"SOC 2 Type II, ISO 27001"},{"name":"Supabase","purpose":"Database","jurisdiction":"USA","attestation":"SOC 2 Type II"},{"name":"Vercel","purpose":"Hosting","jurisdiction":"USA","attestation":"SOC 2 Type II, ISO 27001"},{"name":"Plaid","purpose":"Financial aggregation","jurisdiction":"USA","attestation":"SOC 2 Type II"},{"name":"Stripe","purpose":"Payments","jurisdiction":"USA","attestation":"PCI DSS L1, SOC 2 Type II"},{"name":"Resend","purpose":"Transactional email","jurisdiction":"USA","attestation":"SOC 2 Type II"},{"name":"GitHub","purpose":"Source control","jurisdiction":"USA","attestation":"SOC 2 Type II"}]},"faq":[{"q":"What is Support Stack Systems?","a":"Support Stack Systems is a Vermont-based technology firm that audits, stabilizes, secures, and automates growing businesses. We start with a diagnostic called StackAudit and progress into managed IT, security, AI automation, or private infrastructure."},{"q":"What does StackAudit do?","a":"StackAudit reviews your IT environment, scores your readiness across IT, security, and automation, lists the gaps in priority order, and produces a cost-modeled systems blueprint with a PDF report. The full audit is a one-time $200."},{"q":"How much does StackAudit cost?","a":"The full StackAudit is a one-time $200. Further service packages (managed IT, security programs, AI agent builds) are quoted from the audit output."},{"q":"Where is Support Stack Systems located?","a":"145 Pine Haven Shores Road, Suite A5014, Shelburne, Vermont 05482. We serve clients nationwide."},{"q":"Who founded Support Stack Systems?","a":"Sadiqa \"Sadie\" Thornton, who has completed more than 1,000 IT work orders across banking, retail, manufacturing, healthcare, and legal sectors."},{"q":"Does StackAudit connect to my bank account?","a":"Only if you opt in. StackAudit uses Plaid to detect recurring software subscription charges. Plaid access tokens are wrapped with AES-256-GCM before storage, and you can disconnect at any time."},{"q":"How is my data protected?","a":"TLS 1.2+ in transit, AES-256 at rest, application-layer AES-256-GCM on Plaid tokens, MFA on all administrative accounts, and a published Privacy Policy and sub-processor list at /privacy and /subprocessors."},{"q":"Can I delete my data?","a":"Yes. Every user can delete their account from Settings. Deletion removes your records from Auth0 and Supabase and revokes any connected Plaid item upstream."}],"meta":{"keywords":["StackAudit","Support Stack Systems","IT audit","managed IT","Vermont IT","SOC 2 readiness","AI automation","Plaid subscription detection","MSP","small business IT","SaaS audit"],"license":"All content © Support Stack Systems BBLLC. Quotation with attribution permitted.","lastUpdatedISO":"2026-04-14"}}